My Pleasure! The lost art of providing customer service…

Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. The quality and level of customer service has decreased in recent years and this has been driven home for me in the last few weeks causing me to reflect on …

Remembering a Good Man – Trey Pennington

Normally, John posts on this blog, but today, I wanted a chance to share my thoughts about a tragedy. I vividly remember the first time I met Trey Pennington.  My husband, John, and I were at Launch Greenville.  I was not at all thrilled over giving up one of our precious Saturdays to spend sitting in a seminar hearing people …