Remote tech support installs malware on server?

I received a phone call from a client last night who said that they could not browse the internet at their organization and that mail was down as well. Here are the initial observations: Their Cisco VoIP phone system was able to make calls and internal machines could ping outside servers by IP, but not by name, indicating that the …

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DNS Services Managed DNS Backup Business Services bill

We’ve heard from many of our clients that a company called DNS Services (www.DNSsvc.com) has been sending them letters that appear to be invoices. Some clients have attached copies of the bills that they have received even. However, Pamela’s other business, McAbee’s Custom Carpets received their own the other day. The “bill” looks like you own $65.00 for “DNS Failover …

No, you won’t lose access to the internet on March 8, 2012… #DNSChanger

The top email question for me the last couple weeks has been, “What’s this about the internet going down on March 8th?”. This is related to the DNS Changer malware which has permitted hackers to hijack web traffic and send it to their bogus sites and in the process, get millions of dollars from fraudulent advertisement revenue. The people responsible …

What does it mean when your ISP changes DNS servers?

I received a phone call from Charter Business earlier today reminding me that they have deployed new DNS servers and that I should adjust my equipment to use them. Fortunately, none of our equipment even looks at name servers other than our own in-house server.  But does yours? First, let’s look at what DNS is…. The simple explanation is: DNS …

Cloud computing: Is Microsoft Aurora / BPOS right for your small business?

Today you can hardly have a conversation with IT professionals without the buzz words, “cloud computing”, “in the cloud”, “cloud solutions”, etc popping up. What do these terms mean? To over-simplify the definition, it means that something is not stored at your location. It is stored “in the cloud”, or on a remote server, and accessed via the internet. The …