FCC Test My ISP Study

I have been participating in the SamKnows / Test My ISP program that the FCC has undertaken in an effort to better understand what internet providers are offering, and what consumers are ultimately getting.

The first report has been released and it sure doesn’t look good for DSL technology!  If you have DSL based internet (AT&T U-Verse included), then you may want to consider cable because you are very likely NOT getting what you are paying for.

The report can be found here http://www.fcc.gov/measuring-broadband-america

The cable providers did well, in many cases providing better service than you are paying for, and Charter Cable held its own. Verizon fiber was the clear winner, give MORE than 100%!

Again, DSL fell flat in throughput, both up and down and latency was so high that it would make using VoIP (Voice over IP), and other packet intensive two-way communication means almost unusable.

If you would like to participate in this study, you can sign up at http://www.SamKnows.com.

How does it work? You will be sent a “whitebox”, which is a little router you replace your current router with, and it does tests throughout the day, measuring upload and download speed, latency, etc. You won’t even know it is there. For the paranoid types, yes, it COULD be sending some of your private data out to some centralized monitoring facility, but, that is highly unlikely. I did some packet captures on mine and didn’t see much data being sent at all.

If you are in the Greenville or Upstate SC area and would like to discuss how your business or even your home can use Charter home or Charter Business to save money and get faster internet speeds, phone and cable TV, then please email us at info@homelandsecureit.com or call 864.990.4748

Anyone who has been following this blog knows that it was just about a month ago that I bought Android based phones and dumped our (until recently) beloved RIM Blackberry phones…

My thoughts on the Samsung Galaxy S Epic 4G after EXTENSIVE use are pretty much what I knew the day we first got them:

• Short battery life (Have increased that significantly through smarter usage of the device)
• Screen Unlock goes up/down (vertical) instead of from one side to the other like most, which is not a big deal, but takes a longer stroke to unlock
• Charging port is on TOP of the device, which pulls the phone away from your ear when using a coiled car charger and puts undo stress on the port
• When plugged in, still goes to sleep the same as when on battery (there may be a setting that I have not found)

Those are the major negatives, but overall, this phone rocks! Glad we moved all our business phones to this device.

We have now obtained another Samsung Galaxy phone, and this time it is the Samsung Fascinate, on Verizon. This is my wife’s phone and she too has moved to an Android from a Blackberry.

The Fascinate is a great phone, and I like it better than the Epic 4G for many reasons, one of which is that I didn’t really need that slide out keyboard, which just makes for a bulkier phone, but also, battery life seems to be better on the Fascinate, while still being super fast and having that brilliant display that the Epic 4G does. It also does not go to sleep while plugged in like the Epic 4G does.

A few of the negatives:

• Shorter battery life than the Blackberry (duh, much larger display, more going on here folks!)
• Charging port is on the top… Only important if using the phone while plugged in.
• No dedicated camera button
• No front facing camera
• No notification light (There are some apps for a workaround)
• And the number one annoyance – Verizon forced BING on the Fascinate owners. Again, workarounds exist, but why oh why do you have to be locked into something you don’t want?

In all, the Fascinate is another amazing smartphone from Samsung.

Last but not least, let me tell you about my first impressions of the Samsung Galaxy S Tab… I love this thing! After suffering with a low-budget 7 inch Android tablet I told you about months ago, I finally got to experience the Android OS on something that can actually support it nicely.

The Sumsung Tab is a 7 inch tablet that is basically an over-grown Samsung cell phone. It has all the features, except the ability to use it as a phone that you hold up against your ear (which would look kinda silly).

It really is an impressive device! The Tab is blazing fast, changes screens instantly, changes orientation instantly, shows HD video in beautiful color and motion.

What’s not to like? Well, it is NOT a phone. You can text msg with it, but not use it with bluetooth to replace a phone. The camera is only 3 Megapixel, but it’s not meant to replace your  dSLR camera after all.  And the price is a bit on the high side, but I imagine that will drop after Christmas, or at least I hope it does.  I checked out the Verizon Tab, but it is available at Sprint as well, for 399 with a 50 dollar instant rebate, with the purchase of a 29.99/mo 2GB plan.

Without a plan, expect to pay close to 600 I hear, making it pricier than an iPad. Which is going to be the obvious question on your mind… “Should I get an iPad or a Samsung Pad?”. Well that depends. The iPad is bigger, and well established, but we are days away from a 7″ iPad release. Obviously if you are a big Apple fanatic, with a lot of iTunes music, an iPad is a no-brainer, however, if you have no ties to Apple or iTunes, the Samsung Galaxy S Tab would likely be the best bet for you.

Planning on using a tablet for work on your Microsoft Terminal Server or via Remote Desktop? Using the Wyse app, the Tab would be terrific!

I was asked via Twitter if the Tab felt odd in my hand, in particular the back of the device. I did not notice anything of that nature, it felt natural, like I needed to leave the store with it my hand, but my wifey @PamelaHoyt wouldn’t allow that after the purchase of her new phone.

I’ll keep you up to date on the Fascinate purchase…. Until then, if you need any assistance getting your Android phone setup to work with your Microsoft Exchange Server in the Greenville or Upstate area, please give us a call at 864.990.4748 or email info@homelandsecureit.com, we service & support for computers and mobile devices.

Google Android

Homeland Secure IT is stuck in the past! That’s right, a high-tech business is using what most consider to be antiquated technology.

It isn’t because of the cost, it is because of the features. We are actually paying more per month for our cell phone plan than if we were using the latest devices and connectivity.

What we use and why we use it:

Our handheld devices are Blackberry Curve 8350i smart phones, on the Nextel / Sprint network, using iDEN with Direct connect and Blackberry Enterprise Server connectivity. As mentioned, this is an expensive data plan. And it is a slooooooooow connection. However, we use what we have because it provides:

• Instant communications with our techs via Direct Connect (a phone call takes so much longer, and we can DC multiple techs at once in an instant)
• Blackberry Enterprise Server (BES) provides us with INSTANT transfer of mail, contacts, calendars from our Microsoft Exchange Server. Mail generally moves in a matter of seconds, instead of minutes with ActiveSync Push
• The Blackberry Curve has a very fat-finger-friendly physical keyboard on it that allows rapid typing, without even looking at the display.

What we dislike about this:

• iDEN transfer speeds are horrible. Try browsing on one of these phones if you are not around a WiFi connection sometime.
• Cell calls are dropped CONSTANTLY and we are out of range constantly (Verizon phones have a signal, almost always when ours do not)
• People who call us while we are in a Direct Connect conversation get “Please hold while the subscriber you are trying to reach is located”
• If you try to direct connect someone while the phone is being used for email, you get “User busy in data”
• Many times the phone will never ring, but we will get a voice mail notification (presumably because we had no signal)
• This service is expensive in comparison with Verizon

That list is just off the top of my head, I’m sure I will think of a few more points after I hit submit.

What we would like:

• A major reduction in service interruption due to signal path. Verizon appears to be the best bet in regards to that.
• Instant mail transfer to allow our clients to send/receive email INSTANTLY with no delays, like we have with BES. Our customers are used to getting responses in a few seconds after sending their email, going from that to a delay of several minutes means that a conversation spread out over a half-dozen emails could take 10-15 minutes to complete due to the transport delays.
• A push-to-talk experience like Direct Connect, or something very similar. Of course, there are some push-to-talk Apps for the Android, but they are not “instant” in functionality, they actually appear to record your comment, then send it, and play it on the remote end. I am unaware of a Push-To-Talk Verizon Android phone, and obviously, iPhone does not offer it at all.
• An Android or iPhone rather than the old Blackberry, but with a good keyboard on it, not just a touch screen. Something we can run the latest and greatest apps on and feel a little more “with it”. The only Android phone offered for iDEN is the Motorola i1 which has Android v1.5 (lagging behind the rest of the world by far)

So here we are, stuck in the past, and feeling unhappy, but unable to make a move.

We could move to Verizon, get a modern Android phone like the Droid 2, with a keyboard, have great signal most everywhere we go, and give up Direct Connect as well as suffer with slower email, but make up for it with faster internet browsing.

We could move to the Motorola i1 Android device on Nextel, but still have slow internet, and an outdated Android…

We COULD go back to carrying two phones, one for feel-good experience, and one for Direct Connect and email.

If you have any comments, I would love to hear from you. Especially if you have used a “walkie talkie” or “push to talk” app on Android that gives a more “Direct Connect” like feel, closer to real-time communication.

The FCC wants you to signup to shape the future of broadband in America

The FCC is looking for about 10,000 good men and women to help test their broadband connections in certain markets and from certain providers by installing a piece of equipment to meter the throughput at their home.

If you are interested in participating, you can go to https://www.testmyisp.com/ and fill out the application. You must meet certain requirements, such as having a high speed / broadband connection like cable or DSL from prividers such as Charter, AT&T, Cable One, Cablevision, CenturyLink, Cincinnati Bell, Clearwire, Comcast, Cox,  Fairpoint, Frontier, Hughes, Insight, Mediacom, Qwest, RCN, Time Warner Cable (Roadrunner), Verizon, WildBlue/ViaSat, Windstream, or “other”, which will allow you to write in your broadband provider.

Apparently, they will place a simple device onto your LAN, and you must agree to the terms of usage, such as leaving it on 24/7, not trying to reverse engineer the device, etc.

Conspiracy theories are already out there that this device will be doing more than watching your throughput, such as watching your browsing habits. Possible, but unlikely. The company that has partnered with the FCC would probably not want to get that kind of bad press if this were found to be true.

I signed up our home and will let you know if we are selected…