Computer Repair Service in Greenville SC

We get several calls a week wanting computer repair service in Greenville or the Upstate and have to tell them we cannot help them.

Why? Because after years of operation, Homeland Secure IT determined it was necessary to focus on our business clients in order to provide them with the highest level or service and the fastest possible response times.

We miss working with our home users, and we understand that great local computer businesses like CDO / Computer Direct Outlet are no longer providing sales and repairs for these end users. We refer home users to a couple providers when we can.

There’s one exception to our “no home computer” rule – we do provide some limited services to the owners of the businesses and non-profits that we serve. It makes sense because their home computers are an extension of their business office.

If you are in need of computer or server sales, service or consultation, we would love to talk with you! Also, if you need assistance with your home computer and happen to own a business that we could offer our services to, then we should talk about that too!

Fake o365 password emails still happening

Not a day goes by that one of the customers that Homeland Secure IT provides computer services to doesn’t call or email asking about the legitimacy of an email they received that is informing them of some action they need to take.

Typical emails might be telling them:

Your o365 password is expiring
You have mail that has been quarantined
An error has occurred and your mail cannot be delivered
You have pending messages that have not been sent
Your account has been suspended

And they are prompted to take action, such as following a link to keep the same password, or to reactivate their email account.

Here’s an example email that I received:

Bogus fake Microsoft O365 password expiration notification

At first glance, this email would look legit to someone not paying attention. The subject (not shown) is:
Access Log-in Due Friday, July 29, 2022

That alone sounds time critical, as that is today!

It’s saying the password has expired, but I can click that big red button and KEEP SAME ACCESS.

But hold on a minute, something is wrong. Look at that FROM address. That is *NOT* a Microsoft address. And if you hover your mouse over the “KEEP SAME ACCESS” link / button, you will see the URL it is sending you to, which is also not associated with Microsoft.

If you receive this type of email and are confused, please reach out to an IT specialist.

If you are in the Greenville, Simpsonville, Easley, Anderson, Mauldin area and need a business computer consultant or service provider, Homeland Secure IT would love to talk to you. We offer answers to your questions, and resolutions to your issues for anything your small or medium business may need that is computer, server or network related!

We offer backup solutions, patch and update management, remote and on-site support and repair, as well as sales of new computers, servers and network components.

You can contact us by calling 864-990-4748 x201 or using our CONTACT FORM.

Be safe out there!

Your password is not expiring

No, your password is not expiring. You are being sent email that is attempting to get you to enter your credentials or send you to a malicious website.

Please stop believing everything you read when you get these emails.

Look at the links before clicking them – you can hover your mouse over the link and see where it is sending you. This one is supposedly from “Office”. But it’s not. Notice the from address has NOTHING to do with Microsoft or o365. Nor does the link, which is going to a server in Turkey, and not related to Microsoft or o365.

If you are unsure, seek professional advice.

If you do not have a company that provides IT for your Greenville or Upstate SC business, you can call us at 864.990.4748 or user our contact form. We are always happy to help.

Be safe out there!

Computer Repair Services In Greenville

Homeland Secure IT computer service LogoWhat do you do if you need computer repair in the Upstate? What has become of the computer repair businesses in Greenville and the surrounding area?

Computer Direct Outlet is apparently gone and sorely missed by many. Four other prominent computer businesses are now closed. Some are a result of the pandemic, and one is due to the owner retiring.

Homeland Secure IT is no longer doing HOME computer repair services, we opted to focus on small and medium business computers, servers and networks – sales, service and consultation. In fact, we are busier than ever working with our client base, but we still get calls about residential services weekly.

One thing we have been doing is to offer our managed services (remote services) to home users. While it’s not the same as having a service tech go to home, in 90 percent of the cases, it will allow us to keep your computer up to date with patches and updates, monitor it for signs of failure and to connect to you to fix MOST issues that require touching the machine!

We also offer Trend Micro anti-virus, cloud backup services, Microsoft o365 and more to home users who are looking for an enhanced user experience and an additional layer of protection.

That leaves the hardware – since we closed our store front, we don’t have walk-ins. If we don’t do house calls, where does that leave you? We sell computers and offer extended warranties from the original manufacturers that feature in-home service!

If that sounds like something of interest to you, then we should talk.

If you DO need someone to come to your home, we can possibly recommend someone to do so.

Reach out to us and maybe we can help you out – we hate that the Upstate has lost some of the most well established and respected computer repair businesses that dealt with home users!

-John

864-990-4748 x 201 or use our CONTACT FORM

Microsoft probably didn’t send that PW Expiration Notice

If you receive an email that tells you that your Microsoft Password is expiring, look at it closely and you will notice a lot of dead giveaways that it is fake.

First off, the subject might be misspelled like this one… “Acount important Update 09/11”. That should be the first red flag that something is not right.

But wait, there’s more – if you examine the from address, if it is NOT from Microsoft.com then you probably want to ignore it – “noreply@smartwaiver.com” has nothing to do with Microsoft in this case.

And if you hover over the “Keep My Password”, you will notice THAT is a bogus URL as well, not related to Microsoft.

Should you decide to click anyway, you may be taken to a malicious site. One that asks you to fill in your credentials to authenticate – doing so just gives the bad guys your login information and they can become you.

If you are running the latest updates to Chrome, you will get a notification in many cases that the site is malicious. Please heed that warning!

Remember, to keep yourself up to date, you should start with running a currently supported operating system, such as Windows 10, or even 11, or the latest releases of Apple Mac OS, or Linux. Running older versions means you may not get the latest updates.

You should insure all current updates are applied to your computers/servers for the OS and 3rd party software.

You NEED to run adequate anti-virus. We sell and support Trend Micro Business products such as Worry-Free Business Security and Services.

Backups are essential to recovering in the event you are exploited. Make sure you have proper backups made.
We recommend Servosity and offer that to our clients.

Finally – exercise caution when following links. A little common sense goes a long way.

Remember – it’s not paranoia if they really ARE out to get you!

We are happy to consult with your small or medium business for your firewall, anti-virus, patch management, backup and other security needs. Just use our contact form, or call us at 864-990-4748 ext 201

Be safe out there!

Happy Independence Day

Ka-Boom!

We’re taking off Friday the 2nd through Tuesday the 6th to celebrate our Nation’s Independence and spend time with our families. We hope you will be able to do the same!

We will be on-call if you should have an emergency, so do not hesitate to call if you cannot get a computer or server to function and need to do payroll. We’ll return your call as quickly as possible, but we may have our mouths full of ribs, or might even be consuming an adult beverage.

God bless this amazing country and you!


For more information about Greenville, Upstate SC based computer, server and network sales, service and consultation – 864-990-4748 or use our CONTACT FORM

Back it on up! Something free for you!

Our cloud backup and disaster recovery partner, Servosity, has offered us something that may help your company during these uncertain times…

Now through August, we can provide you with Office 365 / O365 backup AND endpoint backup (your workstations, notebooks, etc) at NO CHARGE.

If you would like more information, please use our CONTACT FORM or give us a call at 864-990-4748 x201.

Preparedness for COVID-19 / Coronavirus

What ever you do - don't panic!

If we find ourselves faced with a quarantine / lock-down situation such as in China and now Italy and Iran, where our businesses may be closed by order of the authorities, what’s YOUR backup plan?

Can you remotely access your work servers or cloud services? Is it SECURE?

Remote Desktop exposed to the world is a bad idea due to multiple vulnerabilities, but a VPN (Virtual Private Network) connection can be used to access your systems in a much more secure manner.

Assuming you already have these, have you tested them?

If you don’t have the ability to remotely access your business resources, but are interested in getting this functionality implemented, please reach out to us and let’s discuss options.

You can use our CONTACT FORM or call 864-990-4748 x201 for more information. We work with Greenville and Upstate South Carolina based businesses and non-profits exclusively.

’twas the nite before Christmas – the computer version

An Early Christmas for Ryan
Merry Christmas – Happy Festivus!

Merry Christmas!!!!!

May this holiday and the new year be filled with joy and happiness, and your time spent with family & friends, not fighting with your computers and networks!

Be safe if you are road-tripping!

We will be closing the office early today, the 24th and return Friday the 27th. However, as always, should you need us for computer or network support, you can leave a message at 864-990-4748 or use our CONTACT FORM and will get back to you promptly!

If you don’t get everything you are hoping for from Santa, such as a the shiny new notebook computer, call us on Monday!

And here’s a story for you………

I first read this story on a University of Arkansas computer system sometime before 1985 and promptly typed it up and put it on my BBS (Non-Prophet BBS) for people to read. I have sent it in email, and “snail mail” for the last 34 years or so…  I still get a kick out of it.   If anyone knows the author, please contact me so I can give credit and thank them. – John M. Hoyt

‘Twas The Night Before Christmas – (VERY DATED) Computer Version

‘Twas the night before Christmas, and all through the shop,
The computers were whirring; they never do stop.
The power was on and the temperature right,
In hopes that the input would feed back that night.

The system was ready, the program was coded,
And memory drums had been carefully loaded;
While adding a Christmasy glow to the scene,
The lights on the console, flashed red, white and green.

When out in the hall there arose such a clatter,
The programmer ran to see what was the matter.
Away to the hallway he flew like a flash,
Forgetting his key in his curious dash.
He stood in the hallway and looked all about,
When the door slammed behind him, and he was locked out.

Then, in the computer room what should appear,
But a miniature sleigh and eight tiny reindeer;
And a little old man, who with scarcely a pause,
Chuckled: “My name is Santa…the last name is Claus.”

The computer was startled, confused by the name,
Then it buzzed as it heard the old fellow exclaim:
“This is Dasher and Dancer and Prancer and Vixen,
And Comet and Cupid and Donner and Blitzen.”

With all these odd names, it was puzzled anew;
It hummed and it clanked, and a main circuit blew.
It searched in its memory core, trying to “think”;
Then the multi-line printer went out on the blink.

Unable to do its electronic job,
It said in a voice that was almost a sob:
“Your eyes – how they twinkle – your dimples so merry,
Your cheeks so like roses, your nose like a cherry,

Your smile – all these things, I’ve been programmed to know,
And at data-recall, I am more than so-so;
But your name and your address (computers can’t lie),
Are things that I just cannot identify.

You’ve a jolly old face and a little round belly,
That shakes when you laugh like a bowl full of jelly;
My scanners can see you, but still I insist,
Since you’re not in my program, you cannot exist!”

Old Santa just chuckled a merry “ho, ho”,
And sat down to type out a quick word or so.
The keyboard clack-clattered, its sound sharp and clean,
As Santa fed this “data” into the machine:

“Kids everywhere know me; I come every year;
The presents I bring add to everyone’s cheer;
But you won’t get anything – that’s plain to see;
Too bad your programmers forgot about me.”

Then he faced the machine and said with a shrug,
“Merry Christmas to All,” as he pulled out its plug,
“And to all, a good night!”

Merry Christmas everyone!

We’re celebrating our 10th year!

Image result for 10 year anniversary
Happy 10th Anniversary To Us!

As I was meeting with a prospective client and telling them about our business last week, I suddenly realized that day was the 10th anniversary of Homeland Secure IT opening our doors for the first time!

We have been so busy providing sales and service to our customers that we let the date slip up on us and didn’t get to prepare a party, or even buy a bottle of champagne.

Obviously, it’s no small feat to start a business during an economic downturn and to manage to thrive through it.
Hard work, dedication and love of what we do has helped us to endure, but, we owe our success to our incredible customers who have allowed us to serve them over the years – many of them since the start!

So on behalf of Pamela, Wes & myself, THANK YOU!
Without YOU, we wouldn’t be here!

Here’s to another ten! (raising an imaginary glass of champagne)

If ever we can help with your business computer, server or network needs, please don’t hesitate to reach out. You can use our CONTACT FORM, or pick up the phone and call 864-990-4748×201.

John M. Hoyt