Nobody expects an emergency to happen to them, but it is nice to know that when you do need assistance, you can pick up your phone and dial 9-1-1 and a dispatcher will arrange for the appropriate response.
What do you do for your IT network when an emergency arises and you do not have in-house IT support? If you have an IT professional or company who maintains your infrastructure, you likely have their contact information programed into your phone, know it off the top of your head, or at least have their business card. If you do rely on the computer to access that information, in a time of crises you may be unable to open your address book, so having a hard copy of important names and numbers is always a good idea.
If you don’t already have a company you rely on for business computer repair, service or support, you might find that during an actual crisis, you will have difficulty even locating one because of a lack of internet connectivity, leaving you cut off from Google or your favorite search engine, and who has an actual phone book handy anymore?
Remember the Boy Scout motto? “Be Prepared”… Now is the time to do some research and find a service provider who can meet your day-to-day needs and rescue you during critical outages. Call around, talk to some computer service companies and write the contact names and numbers down! Ask what their response times are, and if they charge an “emergency response” fee (some companies charge a 2 hour minimum for rapid response, while others may charge a higher per-hour rate).
Many companies will offer you a free consultation, take advantage of that to learn more about them, and allow them to learn more about your company and network.
Ultimately, who you choose should make you feel comfortable with their personality, level of expertise, and be willing to give you references. They should give you an idea of how long it takes them to respond if your server goes down. Better companies will give you after-hours numbers or even personal cell phone numbers. (Almost all companies charge extra for after-hours or holiday response, be sure to ask what their policy is).
Homeland Secure IT offers computer & server service to Greenville, Anderson, Simpsonville, Clemson, Duncan, Taylors, Travelers Rest, Spartanburg and the rest of the Upstate. We do not charge additional fees for emergency calls. We do not charge based on the technology, you get the same rate no matter if it is a standard computer, Microsoft Exchange Server or VoIP system. We also do not charge a fuel surcharge, travel time or mileage at all within the Upstate.
Please print out or write down our number, you can put it right next to the “In case of emergency, dial 9-1-1” sticker on your phone: 864-990-4748