Can you believe it? Homeland Secure IT opened our doors in 2009 and here it is 2018.
When we took our first call it was during one of the worst economic times Pamela and I had seen. Businesses were closing, the market was flooded with IT professionals looking for work.
But we didn’t let that deter us from taking the bull by the horns and trudging forward because we knew we had a good service plan, and wanted to form long-term relationships with businesses and individuals that would survive the worst of times.
Now as we look back, we can see the things we did right, and what we can improve upon.
One area that has not served our clients well is residential service. So starting June 1st 2018, we will be dropping residential services with a few exceptions:
- We will offer managed services – remote maintenance and monitoring, backup and more to home users.
- We will offer on-site premium services to current clients who have a business account with us.
- We will work with new on-site premium clients who have a home based business.
Another area that has been lackluster has been repairs at our office. Due to being in the field quite frequently, and not wanting to hire a receptionist that we would have to pay to be here (and in-turn pass that cost on to our customers), there have been far too many times when a client has come to our office to drop off a computer only to find the door locked. This is both inconvenient to them as well as frustrating!
With that in mind, we also decided that beginning June 1st, we only accept walk-in clients with an appointment.
These changes should help us to focus on the services that we excel at, and most importantly, keep our clients smiling!!!!
We look forward to more years serving you and want to hear from you if you have suggestions and recommendations on how to do that better.
If you are not a Homeland Secure IT client currently and need BUSINESS IT services, consultation or sales in the Upstate of SC, give us a call at 864-990-4748 or use our CONTACT FORM.
THANK YOU FOR YOUR SUPPORT!
– John, Pamela & Wes