In 2018, we stopped accepting walk-ins at our location on Mauldin Rd in Greenville SC, and began to focus our energy on what we do best, on-site, remote and managed business services. We entirely phased out home / individual services except to owners and staff of our existing business clients.
Part of that decision was directly influenced by the fact that the property management company at Augusta Pointe (Lee & Associates), leased to a client who has hired many new employees since moving in and left us with no parking for ourselves, much less our clients.
With clients not coming into our store-front, and all of us in the field more than we were at the office, we formed a new plan – to relocate our base of operations.
We’re happy to say that our transition is mostly complete!!!!
Yes, 2019 is bringing new and exciting opportunities and challenges for us, but in the end, it is better for our clients in all regards.
And yes, it’s also better for us! We’ve increased our own internet bandwidth to gigabit, upgraded our infrastructure with new VoIP phones, and implemented an entire new network from firewall to switches, to enterprise grade Wi-Fi and even bigger dual monitors. That should help ensure our own technology doesn’t get in the way of serving you.
So what really has changed for you, our client?
Besides our mailing address, the biggest change will be less distractions and the interruptions that walk-in clients bring, resulting in even faster response time.
Additionally, we’ll be using any of the time that has been freed up to continue to enhance our managed services offerings (remote maintenance & support, patch management, malware / virus protection, backup and disaster recovery).
We’ll still offer all the hands-on work at your location, repairs, preventive maintenance, deployment of new hardware, replacement of old.
We’ll still provide quick turn-around on orders of new computers, and hardware, and may even begin to drop ship directly to you to expedite that even further.
So there you have it. Our new year is already looking up, we hope yours is too!
If you have questions, or would like to schedule a consultation for your Upstate SC based business IT needs, please give us a call at 864-990-4748 x0 or use our CONTACT FORM.