Wanna buy a RIM Blackberry 8350i for Nextel / Sprint? We have a few for sale! http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=320599349838#ht_694wt_1139

In an earlier blog posts, I rambled a bit about the desire to leave the Blackberry, but why we didn’t, and then last week, I posted about finally dumping the Blackberry phones for new Android smart phones.

Today I will bore you with my thoughts on how these devices are going to fare in our own application. For those of you who don’t know, Homeland Secure IT is a provider of computer, server & network service, support, repair, consultation and sales here in Greenville, SC. We have a number of computer service technicians who need instant access to each other, to the web, and to their email, so they can better assist our clients.

Previously, the Blackberry was THE tool for the job, but more recently, we have had connectivity issues, poor coverage in the Upstate and a general unhappy feeling due to dropped calls, etc. The inability to run the latest applications was also a drag, but it did not prohibit us from performing our job.

Thank God, all of our fears of leaving the Blackberry behind were unsubstantiated, well at least most of them…

We were worried about the slow email transport that active sync to our Microsoft Exchange Server would subject us to… That was unwarranted. We are realizing only a slight delay over the Blackberry Enterprise Server. We are missing our “notes”, but there are ways to deal with that.

We worried that Direct Connect would be missed… While not perfect, the app suggested by our friend Bradley Durham called “TiKL” allows almost the same functionality. The audio quality is not quite as good, and it can get choppy, depending upon signal quality.

The best part about switching is that I am no longer being disconnected from half the calls that I make!!!!

Here’s a partial list of some of the apps that we are finding useful in our application:

• TinyDVR – Free version of a network camera viewer lets me watch a couple cameras at my home.
• IP Cam Viewer – Free version of a network camera viewer app, lets me watch 4 of the 12 cameras at our office.
• Advanced Task Killer – Free version of ATK helps keep memory in check by killing off apps on the Android.
• Barcode scanner – Free app lets us see those QR codes and scan bar codes.
• Bump – Exchange business cards between iPhone and Android users with a “bump”
• Files Anywhere – Lets us share files, even fax from the phone.
• Pocket Cloud from Wyse – Let’s us remote desktop to servers for quick maintenance.

There are a number of others I use, but mainly for personal purposes….

In using these phones over the weekend, it is painfully apparent that battery life is going to be our biggest obstacle. As much as I use mine to check email, text, talk and “direct connect”, I am only able to get about 3 hrs max without using a charger…  Not good. So I have purchased chargers for everywhere, and await the release of high capacity batteries.

The other problem may be in the durability of this device. A Blackberry can be dropped, or even thrown, and will survive. One wrong bump and I am sure that the Samsung Epic 4g will be damaged… Most likely the screen will break from a slight impact. To help protect myself, I have purchased a high quality cover and holster, after it shows up, I will post about it here.

As always, your comments are welcome!

Google Android

Homeland Secure IT is stuck in the past! That’s right, a high-tech business is using what most consider to be antiquated technology.

It isn’t because of the cost, it is because of the features. We are actually paying more per month for our cell phone plan than if we were using the latest devices and connectivity.

What we use and why we use it:

Our handheld devices are Blackberry Curve 8350i smart phones, on the Nextel / Sprint network, using iDEN with Direct connect and Blackberry Enterprise Server connectivity. As mentioned, this is an expensive data plan. And it is a slooooooooow connection. However, we use what we have because it provides:

• Instant communications with our techs via Direct Connect (a phone call takes so much longer, and we can DC multiple techs at once in an instant)
• Blackberry Enterprise Server (BES) provides us with INSTANT transfer of mail, contacts, calendars from our Microsoft Exchange Server. Mail generally moves in a matter of seconds, instead of minutes with ActiveSync Push
• The Blackberry Curve has a very fat-finger-friendly physical keyboard on it that allows rapid typing, without even looking at the display.

What we dislike about this:

• iDEN transfer speeds are horrible. Try browsing on one of these phones if you are not around a WiFi connection sometime.
• Cell calls are dropped CONSTANTLY and we are out of range constantly (Verizon phones have a signal, almost always when ours do not)
• People who call us while we are in a Direct Connect conversation get “Please hold while the subscriber you are trying to reach is located”
• If you try to direct connect someone while the phone is being used for email, you get “User busy in data”
• Many times the phone will never ring, but we will get a voice mail notification (presumably because we had no signal)
• This service is expensive in comparison with Verizon

That list is just off the top of my head, I’m sure I will think of a few more points after I hit submit.

What we would like:

• A major reduction in service interruption due to signal path. Verizon appears to be the best bet in regards to that.
• Instant mail transfer to allow our clients to send/receive email INSTANTLY with no delays, like we have with BES. Our customers are used to getting responses in a few seconds after sending their email, going from that to a delay of several minutes means that a conversation spread out over a half-dozen emails could take 10-15 minutes to complete due to the transport delays.
• A push-to-talk experience like Direct Connect, or something very similar. Of course, there are some push-to-talk Apps for the Android, but they are not “instant” in functionality, they actually appear to record your comment, then send it, and play it on the remote end. I am unaware of a Push-To-Talk Verizon Android phone, and obviously, iPhone does not offer it at all.
• An Android or iPhone rather than the old Blackberry, but with a good keyboard on it, not just a touch screen. Something we can run the latest and greatest apps on and feel a little more “with it”. The only Android phone offered for iDEN is the Motorola i1 which has Android v1.5 (lagging behind the rest of the world by far)

So here we are, stuck in the past, and feeling unhappy, but unable to make a move.

We could move to Verizon, get a modern Android phone like the Droid 2, with a keyboard, have great signal most everywhere we go, and give up Direct Connect as well as suffer with slower email, but make up for it with faster internet browsing.

We could move to the Motorola i1 Android device on Nextel, but still have slow internet, and an outdated Android…

We COULD go back to carrying two phones, one for feel-good experience, and one for Direct Connect and email.

If you have any comments, I would love to hear from you. Especially if you have used a “walkie talkie” or “push to talk” app on Android that gives a more “Direct Connect” like feel, closer to real-time communication.

This morning I was having a discussion with a potential client and we were talking about the “Homeland Secure IT” name, the individual mentioned that they understood the play on words, however they were simply not sure how to take “IT”, because they thought of “IT” only in the terms of “Information Technology”…

I explained that the “IT” in our case is an all encompassing catch-all term that covers just about anything you plug into the wall. We sell, service, repair, support a wide range of technologies, not just a computer, server or network, but VoIP systems, CCTV and network security camera systems, firewall appliances, anti-virus software and software in general.

So basically, whatever IT is, we can help you with IT!

I am unsure of a way to indicate everything we work with, but suffice it to say, it is not limited to just a notebook computer fix, or a simple virus cleanup. While we DO those things, we also deploy Blackberry Enterprise Server so your mobile users can stay connected. We help integrate wireless devices like Androids, iPads and more into your Microsoft Exchange. We configure VPNs that allow a mobile workforce or a branch office to connect to your data as if they were physically in your office. We design and deploy Voice over IP phone systems. We offer biometric and card swipe time clocks.

Again, if it plugs into your network, or connects wirelessly, or you WANT it to, we can help. Give us a call at 864.990.4748 or email info@homelandsecureit.com to discuss your unique needs! We serve the Greenville & Upstate SC area!

Homeland Secure IT provides Greenville IT & Network Sales, Service & Consultation

I’ve noticed a trend where friends, family and clients alike will feel as though their IT service provider is only there to fix their broken computer. When they need a computer repaired, they call the technician. When they need server service for their business, they call the technician. When they need a new network drop in their office, they call the technician. But in some people’s minds, that is where it stops.

If you build a relationship with your IT support provider, they already know more about your network than you do in many cases. So the next time you are thinking about adding a VoIP (Voice over IP) phone system, network security cameras, access control system, biometric time & attendance (time clocks) monitoring, or even mobile devices, you might want to give your IT company a call and ask if these devices are a good match for your existing network, and if they can provide you with a quote.

At Homeland Secure IT, we want to ensure your technology experience provides you with the highest level of satisfaction possible. We will work to determine if that new gadget, say an Apple iPad, will easily integrate into your network. We will also tell you if it will not work well, and how that can be corrected. Give us a call and find out just how much more you can get out of your network! http://www.homelandsecureit.com/technology.html has a short list of some of the devices we work with every day. It doesn’t stop there. If a product integrates into a network, chances are, we can help you with it!

Deploying a Microsoft Server 2008 R2 with Microsoft Exchange 2010 into an existing MS Server 2003 / Exchange 2003 environment has some challenges, but when you add in a Blackberry it takes a little foresight.

When a client has an old version of BES or is using Blackberry Professional Server, they should know in advance that it will NOT work with Exchange 2010 – unless they keep the BES account on the legacy (2003) server and the mailboxes of each of the users who will be using a BB.

BIS is also sketchy with Exchange 2010 and OWA. Be well aware that you can’t decide to just dump the BES or Blackberry Professional Server and use BIS & the OWA on your Exchange 2010 server, as it probably won’t work.

What WILL work?

As mentioned, keeping the mailboxes of BB users and the BES mailbox itself on the legacy server…

Upgrading to the latest version of Blackberry Enterprise Server.

Optionally you could just sit back and wait until the recently announced Blackberry Enterprise Server Express is released before moving to Exchange 2010

Other things to consider might be your Anti-Virus / Exchange Anti-Virus/Spam solutions. In our case, Trend Micro Worry Free Security Advanced 5.0 had to be upgraded to WF 6.0, then patched with the service pack. And the messaging protection would not work either, so Trend gives you a free version of their ScanMail to use until WF 7.0 is released. That will be a phone call to Trend to obtain.

Backup Exec 12.5 and below does not fully support Server 2008 R2 and Exchange 2010. So you will need another solution for this.

Other than those few issues, we are very pleased with the Microsoft Server 2008 R2 and Exchange 2010 combination. This is our first experience with a production environment and we are looking forward to the next one!