If you have a VoIP (Voice over IP) phone system with SIP trunking and control your own Caller ID, then you need to insure that the information sent is actually your information. IE: The phone number should be an actual number at your business, and the name should reflect the name of your business.
Congress just passed a bill known as the “Truth in Caller ID Act of 2010.”
The bill reads, “It shall be unlawful for any person within the United States, in connection with any real time voice communications service, regardless of the technology or network utilized, to cause any caller ID service to transmit misleading or inaccurate caller ID information, with the intent to defraud or deceive,” the bill reads.
Of course, you will still be allowed to block your phone number from showing up using the Caller ID block function, and not surprisingly, law enforcement would be exempt from the restrictions.
This is good for those who are tired of the “spoofed” calls from various telemarketers, and could be bad for those who use CID information to indicate they are somewhere other than where they are. I know many businesses who have set their Caller ID to show a different name & number from the one they are calling, in order to mask their information, such as an attorney, private investigator, and rehab places, not to mention family & women’s shelters.
To make a long story short, in order to be on the right side of the law, insure your business caller ID information reflects the name of the business and an actual phone number that can be used to reach the business and you should be safe.
If you want to read the bill, it can be found here: http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=111_cong_bills&docid=f:h1258rh.txt.pdf
Homeland Secure IT provides VoIP service, sales, support and consultation to Greenville and the Upstate of SC. If you require assistance with this or any Voice over IP issue, please contact us.