Charter starting initiative to replace older generation docsis 1 and 1.1 modems

We have been informed by our Charter rep that starting today (January 10, 2012), Charter is starting an initiative focused on removing older generation docsis 1 and 1.1 modems from the customer user base that currently subscribes to MAX, PLUS and ULTRA.

The email included the following information:

  1. This is a company-wide project focused on technically positioning our customer base for advanced HSI products and increased speeds.
  2. The communication is handled via a browser message that will alert only those customers with older docsis 1 or 1.1 modems and asking them swap.
  3. Replaced at no cost to the customer, including customer owned modems. See sample screenshot image below…
  4. The customer will communicate with us via phone at 877.739.0427 or use the browser link to expedite the delivery.
  5. All modems will be sent via mail to the mailing address on the account. (again, at no cost to the customer)
  6. The modems will be mailed as a self install kit from a central distribution center.

Here’s the link:

If you have any questions about Charter internet, phone or television, either home or business, please call us at 864.990.4748 or email



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