We encountered a couple of clients who had something similar in common yesterday. They came into work and found that their mouse and/or keyboard was not functioning though they had not done anything different or applied updates. The culprit was an update from Feb 16 that simply had not applied until after the machine had rebooted. This was very frustrating …
Remote tech support installs malware on server?
I received a phone call from a client last night who said that they could not browse the internet at their organization and that mail was down as well. Here are the initial observations: Their Cisco VoIP phone system was able to make calls and internal machines could ping outside servers by IP, but not by name, indicating that the …
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Customer service is alive and well, at Champion Power Equipment #generators
I know how everyone loves Honda or Yamaha generators, and I don’t blame you, they are considered some of the best (and most expensive) portables you can buy. Nice and quiet and high quality and all. HOWEVER – 4 years ago, I purchased an inexpensive generator to be used in the event of an emergency, and also for a ham …
Upstate & Greenville Computer Repair / Service Special! #Greenville
Homeland Secure IT is looking forward to celebrating our Nation’s Independence Day in July, and to help you celebrate, we are still honoring our 75.oo an hour bench rate for computer service and repair on PCs you bring into our office! So, stop worrying bout how much to fix that annoying problem, slow laptop, virus or malware infection, or to …
The next time you call for tech support you may find yourself talking to a prisoner
When I read the article about one company farming out their data entry work to an Indian prison where prisoners will be handling financial records while using computers, it made me shudder. Not only do we have prisoners handling financials, but they are using computers to do so, making it all the more easy for them to send that data …